Customer service leaders are facing a complex set of challenges. Business is rapidly changing, agent attrition rates are increasing, and teams are being asked to generate more revenue than ever before. Add growing call volumes, customer preferences, and...
SAN DIEGO (December 13, 2022) – Seismic, the global leader in enablement, today announced the appointment of Johanna Flower to its board of directors. Johanna brings more than 20 years of go-to-market expertise, category creation and leadership experience at...
Sales coaching is the cherry on top of your sales training program. When you create a personalized learning environment, every rep has a greater potential to improve their performance. In fact, investing in a coaching program typically helps organizations...
Over the years, we’ve partnered with thousands of companies to help them enable their organizations with the skills, content, tools, and insights they need to grow. During this time we’ve noticed how important a culture of knowledge sharing is to enablement....
A strong relationship between sales and marketing can strengthen your go-to-market (GTM) organization. By cultivating sales and marketing alignment, GTM teams can deliver meaningful and resonant experiences for customers and prospects. Missing the mark on...
Early in my enablement career, I learned a tough lesson. We had just launched a shiny new learning management system (LMS) which transformed the way delivered enablement. My teammates and I were so proud that we now had metrics behind things like completions –...